Shipping & Returns

Delivery

Once the chosen payment method has been processed, all consignments are dispatched for next day delivery, please note that we aim to fulfil all orders within 3-5 days from the time the order is placed.

For parcels within the UK we charge a rate of £3.25 for the first 5Kg, £4.95 for 5 to 10 Kg and £6.25 for 10 to 25kg, for consignments that exceed 25kg a rate of £0.45per kilo (inc VAT) apply, please note that the delivery charge is calculated as you shop and is displayed inclusive of VAT within the Payment Confirmation page.

We offer FREE delivery on orders valued at £1000 net plus. All orders arrive with a delivery note detailing the contents of the order. If we are only able to part fulfil an order because we are waiting on a guaranteed stock item, we will send out your second delivery free of post and packing.

Prices (UK Customers)

All prices displayed within the online catalogue are inclusive of VAT. Where possible we strive to give you the best prices and aim to remain competitive on most of our products. We reserve the right to alter prices without notice in response to supplier price increase and exchange rate fluctuations.

Returns, Refunds and Cancellations.

If you are not completely satisfied with the order you have received from Progrow Scotland you may return it to us within 14 days from the date of delivery, please note some exclusions apply.

To return an order it is necessary to notify us within seven days from the date you received the items, please have your invoice at hand as you will need to quote your order number and date of purchase. We will be happy to exchange or refund all items returned to us, if received as sold in their original condition and that no saleable/sealed packaging have been opened, please include a copy of the Sales Invoice received with your order.

To cancel an order you can email us, or write to us (see our contact details below), you may cancel an order by telephone however it will be necessary to confirm in writing thereafter.

If the goods you have received are faulty, incorrect or damaged on delivery we will be happy to exchange the item or issue a full refund to you including any delivery charges.

Refunds will be paid within 30 days of receipt of the returned order.

Exclusions: excludes system installations and products made to customised requirements. This does not affect your statutory rights.